SYSTEMS ANALYST/NOC ENGINEER
|Location:||San Clemente, CA|
|Employment Type:||Full Time|
|Description:||JOB PURPOSE SUMMARY|
The position is responsible for monitoring all aspects of the DealerSocket infrastructure to ensure system stability, optimum performance and uptime. The Systems Analyst will be part of the DealerSocket NOC and will assist in analyzing the nature and severity of system issues to evaluate the proper response and determine which teams should be engaged in the resolution. Assist in any way possible to reduce duration of customer impact and/or loss of service.
|Duties:||ESSENTIAL JOB DUTIES|
Implement and utilize monitoring tools to proactively identify problems with infrastructure systems and hardware, the application, network devices and storage
Define appropriate alerting procedures and resolve system alerts
Work closely with IT Infrastructure, Database and Engineering teams to diagnose and resolve production issues
Work with Database and Infrastructure team to improve production operation
Help improve deployment process including measuring the impact of changes to content, applications, network and infrastructure
Work with other teams to build thresholds and alerting procedures
Facilitate and help manage Change Control process
Follow detailed instructions to perform basic IT break/fix functions
Document issues and resolutions in an incident tracking system
Analyze logs to troubleshoot issues
Plan, evaluate and execute infrastructure maintenance activities
Communicate information in regards to planned outages, unplanned outages and system performance issues to the appropriate parties
Prepare systems performance reports and analyze for potential issues
Provide status of systems health and escalate instabilities to responsible teams
Be part of on-call rotation
Education: Bachelor's Degree in CIS or MIS (or equivalent job experience)
Minimum of 5 years of experience working in IT
Experience with IT infrastructure and monitoring - hardware, networking, Windows OS, SQL Server, IIS
Experience with Compellent, VMWare a plus
3-5 years of NOC experience
Ability to present information in a clear and concise manner
Strong problem identification and technical troubleshooting skills
Ability to collaborate with other departments to solve issues
Act with urgency, efficiency and attention to detail
DealerSocket, Inc. is proud to be an EOE, M/F/D/V employer. We value diversity at every level.
***NO AGENCIES PLEASE*** Thank you!
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