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SYSTEMS ANALYST/NOC ENGINEER

Location:San Clemente, CA
Employment Type:Full Time
Department:IT
Description:JOB PURPOSE SUMMARY

The position is responsible for monitoring all aspects of the DealerSocket infrastructure to ensure system stability, optimum performance and uptime. The Systems Analyst will be part of the DealerSocket NOC and will assist in analyzing the nature and severity of system issues to evaluate the proper response and determine which teams should be engaged in the resolution. Assist in any way possible to reduce duration of customer impact and/or loss of service.
Duties:ESSENTIAL JOB DUTIES

Implement and utilize monitoring tools to proactively identify problems with infrastructure systems and hardware, the application, network devices and storage

Define appropriate alerting procedures and resolve system alerts

Work closely with IT Infrastructure, Database and Engineering teams to diagnose and resolve production issues

Work with Database and Infrastructure team to improve production operation

Help improve deployment process including measuring the impact of changes to content, applications, network and infrastructure

Work with other teams to build thresholds and alerting procedures

Facilitate and help manage Change Control process

Follow detailed instructions to perform basic IT break/fix functions

Document issues and resolutions in an incident tracking system

Analyze logs to troubleshoot issues

Plan, evaluate and execute infrastructure maintenance activities

Communicate information in regards to planned outages, unplanned outages and system performance issues to the appropriate parties

Prepare systems performance reports and analyze for potential issues

Provide status of systems health and escalate instabilities to responsible teams

Be part of on-call rotation
Qualifications:JOB QUALIFICATIONS
Education: Bachelor's Degree in CIS or MIS (or equivalent job experience)

Experience:
Minimum of 5 years of experience working in IT

Experience with IT infrastructure and monitoring - hardware, networking, Windows OS, SQL Server, IIS

Experience with Compellent, VMWare a plus
3-5 years of NOC experience

Required Skills:

Ability to present information in a clear and concise manner

Strong problem identification and technical troubleshooting skills

Ability to collaborate with other departments to solve issues

Act with urgency, efficiency and attention to detail

DealerSocket, Inc. is proud to be an EOE, M/F/D/V employer. We value diversity at every level.

***NO AGENCIES PLEASE*** Thank you!


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